Terms and Conditions

Price and terms

All our prices and conditions indicated are subject to change without notice and are taxable (T.P.S. and T.V.Q.).

For landscapers who are already clients of Groupe Richer, please refer to the current price list.

Price adjustments, promotions

If you have placed an order after a promotion has been activated, forgetting to use the promo code, or if a promotion is announced after you have placed your order, you have 96 hours (from the time of your order) to claim a refund of the extra overcharge. After this time, we can offer a credit of the value of the overcharge for a future in-store order, subject to certain conditions. However, after 2 weeks, we cannot offer refunds or credits.

Modification - cancellation and refund

To change an order that has already been placed and paid, you must call 1-800-363-5333.

All cancellations must be made by calling 1-800-363-5333 within 48 hours prior to delivery or pick-up of your order. A fee of 5% of the total amount of the order will then be charged.